• If you or someone you know needs support in a time of crisis, call 1-800-952-2335 and follow the prompts for mobile crisis services.   
• Mobile Crisis Response Team services are currently available from 8:00AM to 12:00 midnight daily to all Santa Cruz County residents.  24/7 services coming soon.

Our goal is to be a trusted ally in promoting resilience and healing in our community. We are committed to providing person-centered, culturally responsive, and trauma-informed care. We offer a swift and compassionate response tailored to the unique needs of our community. 

In partnership with Family Service Agency of the Central Coast, our 1-800-952-2335 helpline is staffed 24/7 by mental health professionals with expertise in de-escalating mental health crises and connecting callers to immediate help and local resources for ongoing care.

Immediate Response

• 24/7 Availability: Our team is available around the clock to respond to mental health and substance use crises.
• Rapid Assessment: On-site evaluation to determine the appropriate level of care and intervention.

Crisis Intervention

• De-escalation Techniques: Specialized training in calming techniques to reduce the risk of harm.
• Safety Planning: Collaborative development of personalized safety plans to ensure ongoing stability.

Community-Based Support

• Connection to Resources: Linking individuals to community resources, including mental health services, housing, and medical care.
• Follow-up Care: Ensuring continuity of care through follow-up visits and coordination with other service providers.

Specialized Training

• Mandated Reporting: Training on legal requirements for reporting abuse or neglect.
• Crisis Management Theories: Understanding various models and principles of crisis intervention.
• Mental Status Exam: Conducting comprehensive assessments to differentiate between psychiatric and medical conditions.
• Trauma-Informed Care: Addressing the impact of trauma and implementing trauma-informed practices.
• Substance Use: Recognizing and addressing substance use disorders.
• Working with Special Populations: Tailoring interventions to meet the needs of diverse populations.
• Legal & Ethical Issues: Navigating legal and ethical challenges in crisis situations.

Collaboration and Coordination

• Interagency Collaboration: Working closely with law enforcement, emergency medical services, and other community partners.

Documentation and Reporting

• Electronic Health Records (EHR): Comprehensive documentation in EHRs to ensure accurate and timely information sharing.
• Incident Reporting: Adhering to protocols for incident reporting and follow-up documentation.

Professional and Compassionate Interaction

• After selecting "mobile crisis services" on our phone system, you will be greeted promptly and warmly by our trained call taker.
• Calm and Reassuring Demeanor:  The call taker will maintain a calm and reassuring tone to help put you at ease during the call.

Gathering of Essential Information

• Personal Details: You will be asked for basic information, such as your name, location, and contact information.
• Description of the Crisis: The call taker will ask you to describe the nature of the crisis to understand the situation better.
• Immediate Safety Concerns: You will be asked about any immediate safety concerns or threats to ensure the right level of response.

Support and Guidance

• Crisis De-escalation Tips: The call taker may provide immediate tips to help de-escalate the situation if it's safe to do so.
• Connecting to Resources: The call taker will inform you about available resources and support, including mental health services and community programs.

Coordination of Mobile Crisis Response

• Dispatching of Crisis Team: If needed, the call taker will coordinate with the mobile crisis team to dispatch responders to your location.
• Providing ETA: You will be given an estimated time of arrival for the crisis team.

Follow-Up and Documentation

• Ensuring Continuity: The call taker will ensure that your call and all relevant details are documented properly for follow-up and coordination with other services.
• Feedback and Support: You will have the opportunity to provide feedback or ask for additional support if needed.